Frequently Asked Questions

All the things you could wonder about are listed here

About Shileo

Our Products

My Order

  • How can I contact you?
  • Please use our contact form, or write to us at hello@shileo.com
  • Where are you guys located?
  • In beautiful Berlin, Germany
  • How does konjac / glucomannan help with weight loss, as well as contribute to the maintenance of normal blood cholesterol levels?
  • According to Commission Regulation No. 432/2012 of the European Union, glucomannan aids weight loss and normalises blood cholesterol levels if taken in the amount of 4g a day, in three 1g (minimum) portions each. It's important to consume it with plenty of water to ensure the substance reaches the stomach.
  • How do I place an order?
  • Click on "All products" in the top bar, and via the drop down fields select the amount of each product you need. Then click on the little "bubble" at the bottom right of the screen to access the cart & payment page.
  • How does your subscription model (monthly shipping) work?
  • Upon signing up, you'll be a member of our oh-so-cool konjac club. Every month you'll receive 8 meals in addition to 4 pouches of konjac noodles and konjac rice, plus 2 shake pouches. Some of the meals will be exclusive in the sense that you will not be able to order them online otherwise. From the moment you sign up, you'll get a package monthly for a period of 12 months, automatically renewed during the last month unless you tell us otherwise.
  • Do you ship internationally?
  • We currently ship to the all EU countries + Switzerland
  • How do I request a refund?
  • If you're not happy with your order and wish to withdraw from your contractual agreement, please contact us by using our contact form, or at hello@shileo.com. We will handle your request and contact you as soon as possible.
  • Is it possible to merge several orders in one parcel?
  • By default, each order is shipped individually unless informed otherwise. If you'd like to ship more than one order together, please drop us an email to request this.
  • Is there an offline store where I can buy Shileo products?
  • Not as of yet - but many exciting partnerships are being planned, and you can often find us at some of Berlin's food markets. Stay tuned by signing up for our newsletter!
  • Press related topics
  • We have a dedicated page for all Press Enquiries.
  • How many carbohydrates are in Shileo foods?
  • We're 100% transparent on all of our packaging. One cooked portion contains between 0.972 and 1.89 grams total depending on the recipe. To double check, please visit each item's page to check out all the macronutrients and their amounts. To give you a point of comparision, 100g of bread contains 78g of carbs.
  • What makes Shileo different from other industrially processed foods?
  • Many food companies try to sell their products as "light", "non-fat" and "no added sugar". "Light" simply indicates that it's less heavy than the regular recipe (yet still unhealthy), "no fat" usually means that sugar is added to increase the flavoring, and "no added sugar" could mean that other artificial ingredients are added in order to compensate. We believe food should be light as a rule, and not only reduced in unhealthy ingredients. You shouldn't feel sleepy or hungry after a meal, especially when you're trying to lose weight.
  • How much protein is in Shileo dishes?
  • Our meals contain between 0.07 and 0.315g of protein per 100g. Please check each individual product page to see the exact value.
  • How much lipid (fat) is in Shileo dishes?
  • Our meals contain 0 grams of lipids and 0 grams of trans fats ("bad fat").
  • Does Shileo increase intestinal transit and digestion?
  • Our meals contain between 22.5 and 55.44g of fiber. Depending on your diet, especially if you have a general diet which is low in fiber, your body may need to get used to the increase in fibre intake, but this should soon pass. Please check each individual product page to see the exact value.
  • Is Shileo gluten free?
  • We're 100% gluten free
  • Can I lose weight on Shileo?
  • In addition regular activity and an appropriate diet - absolutely! Shileo contains glucomanan, a fiber naturally present in konjac roots. Glucomanan can help you with weight loss as well as maintaining normal blood cholesterol levels (link)
  • Why is it named Shileo?
  • It is a portmanteau of the first letters of the word "shirataki", the traditional Japanese noodles made of konjac, and the word "leo", which is not only an animal which stands for power and strength, but is also the Anja's (one of our two founders) zodiac sign.
  • In which countries are you present?
  • We currently ship to the all EU countries + Switzerland
  • What is the taste of the Shileo konjac noodles and rice?
  • The konjac rice and noodles have a similar structure and taste to Chinese vermicelli. Our products don't have fishy smell, which is very often the case with konjac from competitors. Their natural taste is neutral, but any sauce, spices or herbs added to them will give them a nice flavour.
  • How much do you charge for shipping & handling?
  • For orders whithin Germany: 3.49€ if it's below 40€, else it's free. For orders from the rest of the European Unions EU: 7.50€ if it's below 70€, else free. For orders from Switzerland: 9.00€ for orders below 300€, else it's free
  • Are there some allergens in your food?
  • We're completely allergen free. We don't use any of the 14 allergens listed in the EU Regulation 1169/2011
  • What type of shipping do you offer?
  • All our deliveries are made through registered mail, with DPD. All deliveries are CO2-neutral (Read more).
  • What do other customers think about you?
  • We're very open when it comes to ratings. Our current ratings are as follows:

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